Haute In Couture does not offer refunds. We will glady accept exchanges or store credit of items purchased at full retail price. No refunds or exchanges on sale items or items that have been discounted. Orders that have been discounted by any promotional code are also ineligible for any return/exchange. All lingerie, swimwear and accessories cannot be returned or exchanged due to personal hygiene reasons. These items are FINAL SALE.
We must be notified within 48 hours of receipt of item to be eligible for store credit or exchange on full priced items. Please contact us at firstname.lastname@example.org to request an exchange authorization form. We must receive the item within 7 days of purchase.
The customer is responsible for all return shipping fees. The exchange/store credit will be for the value of the item minus a 15% restocking fee.
Note: This is only valid for orders purchased in the USA. International returns/exchanges are not accepted.
Please note, Haute In Couture reserves the right to refuse all returns if they do not meet the conditions stated in our policy.
In the unlikely event that a product arrives not as described or damaged, we will only send replacements for damaged/missing product within 14 days of receipt of package and we must be notified within 48 hours of receipt.
Customer must include photos of the issue including the exchange authorization form.
All returns MUST meet the following criteria:
All tags must be attached
No perfume or other scents
No human or animal hair
No rips or tears
No other signs of being worn
All original packaging
Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
Please complete the Exchange Authorization Form we send you by email and send it back with your item.
We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, USPS or UPS for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange.
You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will generally be processed within 3-5 business days.
Any questions, please contact us at email@example.com