Return Policy

We take great pride in our reputation for high quality and offer 24/7 Customer Support for all of our customers. Your happiness and satisfaction is our #1 priority at Haute In Couture. You can reach a member of our dedicated support team through the Contact Us Form or by emailing us at info@hauteincouture.com.

Return Policy

We are 100% sure that you will love your Haute In Couture purchase! But in the unlikely event you have any issues with your order please email us within 48hrs of receiving your items for eligibility & conditions. 

Haute In Couture does not offer refunds.  We will glady accept exchanges or store credit of items purchased at full retail price minus a 15% restocking fee. In the unlikely event that you have received an incorrect or faulty item we sincerely apologize! We have a strict quality control team in place to ensure this does not happen. However, If this is the case please send clear images/videos of the incorrect/faulty items to info@hauteincouture.com and we will resolve this matter for you immediately. All re-shipments are at no additional cost to the customer.

There are no refunds or exchanges on sale items or items that have been discounted by any promotional code. All lingerie, jewelry, swimwear and accessories cannot be returned or exchanged due to personal hygiene reasons.

Shipping costs are non-refundable or eligible for store credit
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the customer.

The customer is responsible for all return shipping fees. The exchange/store credit will be for the value of the item minus a 15% restocking fee. Note: This is only valid for orders purchased in the USA.  International returns/exchanges are not accepted.

Please note, Haute In Couture reserves the right to refuse all returns if they do not meet the conditions stated in our policy.

All returns MUST meet the following criteria:

  • Unworn

  • Unwashed

  • All tags must be attached

  • No perfume or other scents

  • No human or animal hair

  • No rips or tears

  • No other signs of being worn

  • All original packaging 

Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.

Please complete the Exchange Authorization Form we send you by email and send it back with your item.

We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, USPS or UPS for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. 

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will generally be processed within 3-5 business days.

Once orders are placed, they cannot be canceled. 

If you have any questions please contact our dedicated customer service team at info@hauteincouture.com and they will be happy to assist you further.  Please allow 24-48 hours for a response.  Thank you! xo Haute In Couture